Refund & Cancellation Policy

Last Updated: August 2026

At Core Vertex Point Co., Ltd., our advisory services—including the Flagship Retention Measurement Audit, Cohort Tracking Architecture Design, Telemetry Event Audits, and Churn Diagnostic Studies—are delivered through dedicated, unhurried specialist engineering and data analysis. Because we allocate senior personnel and reserve analytical bandwidth exclusively for each booked engagement, the following terms govern cancellations, rescheduling, and refund requests.

1. Engagement Deposits & Retainers

All confirmed consulting projects require a 50% initial project retainer prior to project kickoff, calendar reservation, and preliminary repository/warehouse access.

This retainer secures the dedicated time of our Bangkok-based senior practitioners and initiates preliminary environment provisioning.

2. Cancellation Prior to Work Commencement

2.1 Notice Received 14+ Calendar Days Before Kickoff

If the Client provides written cancellation notice 14 or more calendar days prior to the agreed project start date, the initial retainer will be refunded in full (100%), less applicable third-party banking wire transfer transaction fees ($45 USD standard SWIFT charge).

2.2 Notice Received 7 to 13 Calendar Days Before Kickoff

If written cancellation notice is received between 7 and 13 calendar days prior to kickoff, 50% of the initial retainer is refundable. The remaining 50% is retained as a reservation fee to cover unrecoverable schedule allocation.

2.3 Notice Received Less Than 7 Days Before Kickoff

Cancellations submitted fewer than 7 calendar days before the agreed project start date are non-refundable.

3. Work Already Started & In-Progress Engagements

Once an engagement officially commences (defined as the kickoff meeting having occurred or repository/telemetry access having been initiated by our analysts):

• Work Already Started: Retainer fees are non-refundable once technical code inspection or database querying has begun.
• Mid-Project Termination: If the Client elects to terminate an active engagement prior to completion, the Client is billed pro-rata for all specialist hours and completed phases up to the date of written notice. Any unused portion of prepaid fees exceeding completed milestones will be returned.
• Completed Audits & Delivered Dossiers: Once the final Audit Findings Dossier, SQL models, or diagnostic presentations have been delivered, engagement fees are fully earned and non-refundable.

4. Project Rescheduling & Delays

We recognize that mobile development release cycles and data engineering priorities may shift:

• Client-Requested Rescheduling: The Client may reschedule an audit start date once at no additional cost by providing at least 7 calendar days of written notice. The new start date must fall within 60 calendar days of the original date, subject to practice calendar availability.
• Client Access Delays / No-Show: If an engagement is delayed for more than 21 consecutive days due to missing client access credentials, lack of schema documentation, or unresponsive points of contact, the Firm reserves the right to pause the project and re-schedule completion according to subsequent available practice cycles.

5. Non-Refundable Items & Services

The following items are strictly non-refundable:

• Tailored Audit Findings Dossiers and custom SQL schema blueprints already delivered to the Client.
• Dedicated executive presentation sessions or technical workshops that have been conducted.
• Third-party bank routing and currency exchange processing charges incurred during wire transfers.

6. Refund Request Process & Processing Times

To initiate an eligible cancellation or refund request:

1. Submit Written Notice: Send an official notice from the authorized corporate signatory to info@corevertexpoint.click, referencing the Project Statement of Work (SOW) number and stating the reason for request.
2. Review & Acknowledgment: Our commercial management team will review the timeline and milestone logs, providing written confirmation within 3 business days.
3. Processing Method & Timeframe: Approved refunds are processed via the original payment method (international SWIFT wire transfer or corporate bank transfer) within 10 business days of written approval.

7. Commercial Contact Coordinates

For inquiries regarding engagement agreements or refund calculations:

• Entity: Core Vertex Point Co., Ltd.
• Address: Office 11, 57 Sample Avenue, Bangkok 00000
• Telephone: +66 2 000 3290
• Email: info@corevertexpoint.click